Kasher Inc - Stock Product, Laser Engraving & Custom Packaging - Terms & Conditions
Updated Jan 25th 2022
Please read these terms and conditions of use carefully before using this site or before ordering any custom laser engraved products from Kasher Inc.
CUSTOM PRODUCT SALES - RETURN & REFUND POLICY
Kasher Inc offers stock products (with our logos and designs), along with private labeled, custom laser engraved products. We will accept a return within 30 days from the day of purchase with a 30% restocking fee for our stock products only. Any product returned to Kasher Inc requires a Product Return Authorization Form (RAF) and must be packed in the original package, unopened and unused. The product must be returned to Kasher Inc within 10 business days of the issuance of the RAF (the RAF must be issued within 30 days from the day of purchase, making the total allowing return time 30 days, plus 10 business days from the date of Kasher Inc receiving the completed and signed RAF form.
*Please note that Kasher Inc does not permit the return of the following products:
- Products that are custom-configured to your specifications, including all custom laser engraved and private label orders (including products, packaging, logos, graphic design work, and any work that is specific to your company, brand, logo, graphics or anything provided to the customer from Kasher Inc that is tailored to your specs - including digital mockups and vectorized artwork that was originally sent to Kasher Inc in any format but vector art).
- Special Orders - packed to your individual specs that are not part of our normal stock product offerings and packaging.
- Any custom packaging that we have printed your logo(s), designs, artwork, taglines, or any other graphics that are specific to your business and not within our normal stock product offerings.
*The reason Kasher Inc does not allow returns for any custom engraved or private labeled products is because there is extensive work that goes into getting the engraving or printing artwork ready once the order has been placed. As soon as you pay for your order in full, or pay any amount down as a deposit for a custom order (whether you are ordering from our website, over the phone, at a tradeshow, or in any other circumstance), Kasher Inc does not allow for any returns, refunds or exchanges because the products that have been manufactured have your logo/artwork/graphics imprinted on them, and Kasher Inc cannot sell these products to anyone else but you or your company/brand. Kasher Inc also incurs significant costs and spends significant time on private labeled orders from the time your invoice is paid in full, or locked in with a deposit of any amount. These Terms and Conditions can be found by clicking on the Terms and Conditions link on all invoices sent, and each customer is encouraged to read and understand them before placing and paying for any custom order(s). Even if your artwork is not completely approved, Kasher Inc may have already started production on your order and engraved one side of the Kasher (only if that side has written approval from the customer). Once this is done, again, we cannot sell these products to any other person, brand, or company which is why we do not allow refunds, returns, or exchanges on custom orders, unless there is an obvious defect in the product itself (see below for more details on this). It states clearly on our emails (via Quickbooks) that contain our invoices “by paying this invoice in full, or any partial payment amount, you are agreeing to our Terms and Conditions for both stock and custom laser engraved products”.
NOTE: Kasher Inc recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Kasher Inc or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. SHIPPING OR FREIGHT CHARGE IS NON-REFUNDABLE
Order for stock items can be canceled up to 48 hours after your order has been placed as long as the item has not been packaged, crated and/ or shipped from our warehouse. Customized orders CANNOT be canceled once placed, there is no exception due to the nature and work involved in custom, private labeled orders.
CUSTOM CONFIGURED PRODUCT
We are pleased to offer products which are custom configured to your specifications, and encourage you to review your order, including your digital mockups and invoice carefully. Since the product is created to your specifications, the order cannot be changed, modified or canceled once your order has been placed and either paid in full, or any deposit amount has been paid. We may start preparing the graphics for your order immediately after the invoice has been paid in full, or a deposit has been paid. We will then send digital mockups which require written approval from each customer before we send your order to mass production. However, there may have been significant time, costs, and expenses incurred by preparing your order for private labeling, including, but not limited to: graphic design, vectorizing your logo/artwork/design(s), invoicing, accounting, manufacturing blank Kashers, engraving part of your order that has written approval while waiting on final approval for another part (for example, we may have already engraved the front of your entire order after you have given written approval for the front engraving, while we are still waiting on final written approval for the backside engraving on our Kasher Classic products).
Kasher Inc will include sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping.
If your order is being placed on behalf of a tax-exempt organization, you can request that your terms account be set up as tax exempt. Be prepared to provide proof of state tax-exempt status for the state where the product is shipping (i.e. copy of your Tax Exempt Certificate or Letter). The organization name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.
NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT. You must look at the package(s) to see if there is any damage. We recommend that you open each package regardless of the exterior of the carton(s) look like since there can be concealed damage. Once you sign for package(s) it becomes your responsibility to file a claim with the carrier if there was any damage that happened during transit. If the driver will not let you open the package(s) then fully inspect the outside of each carton and note any damages on the bill of landing such as the following: “Driver would not allow inspection prior to signing”. If there is any sign of damage it is your discretion to receive the package(s) or refuse it. If you intentionally refuse the shipment you are responsible for any additional shipping fee that may occur. All damage claims must be made within 48 hours of delivery. No claim can be processed after that time. IF YOU DO NOT MAKE NOTE OF DAMAGES ON THE DELIVERY TICKETS OR FOLLOW OUR GUIDELINES, IT BECOMES YOUR SOLE RESPONSIBILITY AND IT IT UP TO YOU TO FILE THE CLAIM WITH THE CARRIER.
All Kasher Inc products are guaranteed to be of sufficient quality that is checked by our quality control officer before shipping. If there is any damage or defects to your order, we are happy to replace it. Please send pictures of the damaged or defective items to email@example.com within 48 hours of receiving your order. We take pictures of all outgoing orders, so if the damage or defects to your items do not match our outgoing pictures, you must file a claim with the carrier.
By accessing and purchasing from our website, paying or putting a deposit down on a custom laser engraved order, you agree that these Terms and Conditions form a binding agreement between you, and Kasher Inc. If you do not wish to be bound by these Terms and Conditions, do not purchase products from our website or company. Kasher Inc reserves the right to change these Terms and Conditions at any time; However, if these terms and conditions are changed after you have placed your order, and before you receive your items, the original copy of these terms and conditions will be the binding agreement held which you agree to by purchasing any product off of our website, our Amazon store, or any privately labeled custom laser engraved products. You should review these Terms and Conditions before placing any order(s) from Kasher Inc. Your use of our website, phone-in orders, orders placed at trade shows, or any other placed from Kasher Inc, signifies that you agree to be bound by these Terms and Conditions as set forth in this agreement.
EXCLUSION OF LIABILITY
IN NO EVENT SHALL KASHER INC, THEIR LICENSORS, SUPPLIERS OR ANY THIRD PARTIES MENTIONED ON THE WEBSITE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, GENERAL, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, CLAIMS FOR PERSONAL INJURY, LOST PROFITS, OR DAMAGES RESULTING FROM THE DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF ANY PRODUCTS OR DUE TO ANY BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF OR INABILITY TO USE OUR PRODUCTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT KASHER INC IS ADVISED OF SUCH DAMAGES.
COPYRIGHT, TRADEMARK AND OTHER PROPRIETARY RIGHTS
The Content consists of copyrighted works proprietary to Kasher Inc and/or its licensors or suppliers. You may download and print a single copy of the Content solely for your personal, non-commercial use. Any Content you download or print may not be altered in any way and must contain the following copyrighted notice: “Copyright © 2022 Kasher Inc. All Rights Reserved.” Any other use of the content on our site, social media, or our products is expressly prohibited without our prior written permission and any rights or licenses to any tangible or intangible Kasher Inc materials not expressly granted herein are expressly reserved to Kasher Inc. Any unauthorized use of any of our products, pictures or any of the content created by Kasher Inc is a violation of law and subjects you to all civil and criminal penalties provided for under domestic and international laws covering such unauthorized use.
All product and service names, logos and symbols used and displayed on our website are registered trademarks of Kasher Inc and others. Nothing on this website shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed on this Website without the prior written permission of the trademark owner. Kasher Inc’s trademarks may not be used in connection with any product or service that is not associated or affiliated with Kasher Inc, in any manner that is likely to cause confusion among the public, or in any manner that disparages or discredits Kasher Inc or the trademark, without prior written consent from Kasher Inc.
You agree that you will not post any communications or content of any type that infringe or violate any rights of any party. By submitting communications or content to any part of this website, you agree that such submission is non-confidential for all purposes. If you post such communications or content, you automatically grant—or warrant that the owner of such content has expressly granted Kasher Inc a royalty free, perpetual, irrevocable, world wide nonexclusive license to include the work on this website (and to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any medium, or any form, format or forum now known or hereafter developed).
APPLICABLE LAW AND VENUE
By accessing this website, or purchasing any of our products, you and Kasher Inc agree that the statutes and laws of the State of Oregon, without regard to conflicts of laws principles thereof, will apply to all matters arising from or relating to use of this website and/or any and all of our products, except where preempted by the federal laws of the United States of America, in which case such U.S. federal law will apply.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
The following provisions of these Terms and Conditions shall survive the expiration or termination of these Terms and Conditions: No Warranties, Exclusion of Liability, Applicable Law and Venue, Severability, Survival, Indemnification, Subscriber Agreement, and Complete Agreement.
Any waiver of any of these Terms and Conditions shall not operate or be construed as a continuing waiver of such term or condition or any other term or condition.
In consideration of Kasher Inc allowing you to visit and use our website, you agree to defend, indemnify and hold harmless Kasher Inc and its divisions, subsidiaries, parents, affiliates, partners, chains, and its respective past, present and future officers, directors, stockholders, trustees, employees, agents, insurers, servants, managers, estates, predecessors and/or successors in interest, representatives, assigns, attorneys and all other persons, firms, or corporations with whom any of the forgoing may have been, are now, or may thereafter be affiliated (collectively “Releasees”), from any and all claims, charges, injuries (including, but not limited to), actions, causes of action, sums of money due, suits, debts, liens, covenants, contracts, obligations, costs, expenses, damages (including special, general, incidental, consequential, or other damages), judgments, agreements, promises, demands, claims for fees and costs, or liabilities whatsoever, in law or equity, arising out of or relating to your use (lawful or unlawful) of the website or the content, your breach of any of the Terms and Conditions set out herein, your use of any linked websites reached through this website, your inability to access the website for any reason, your reliance on any errors or omissions on the website. You agree to defend, indemnify and hold Kasher Inc and its divisions, subsidiaries, parents, affiliates, partners, chains, and its respective past, present and future officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from (1) your breach of these Terms and Conditions or (2) your unauthorized or unlawful use of this website, the content, or any of our products or services.
These Terms and Conditions contain the entire agreement between you and Kasher Inc relating to your use of Kasher Inc’s website (www.mykasher.com), our products (including stock and custom, private labeled products), services (including graphic design work, which includes vectorizing logos and/or artwork that is provided to Kasher Inc. This includes any artwork or graphics in any form that is not ready for laser engraving [one color vector graphics, with compound paths, and within ¾” wide, and ½” high).
We are happy to answer any questions you may have. Feel free to contact us as firstname.lastname@example.org or call 866-727-2256